‘Airlines don’t want you to do this,’ but an old-fashioned booking trick could save a family $200

It’s not the only thing that doesn’t make sense about the airline industry. But unlike most others, this one could save a ...
IEEE

Automated Ticket Classification for Information Technology Helpdesks using Machine Learning

Abstract: Manual ticket classification is a time-consuming and error-prone process that often leads to misclassification and increases the time it takes to resolve issues. This research investigates ...